Error Code
medium
Merrychef e1s – Error 98: Incomplete Cleaning Cycle
On your eikon e1s unit, error code 98 indicates an incomplete cleaning…
Merrychef e1s - Error E 110: SRB Version Conflict
Critical / Stop Operation
Warning: The information provided here is for educational purposes only.
Working with commercial kitchen equipment involves high voltage, gas, and high temperatures.
We strongly recommend contacting a certified service technician for any repairs.
We are not responsible for any damage or injuries resulting from DIY repair attempts.
This information is provided 'as is' without any guarantees of completeness or accuracy.
TLDR
On your eikon e1s unit, error E 110 indicates an SRB (Smart Remote Board) firmware version conflict with the QTS (Quick Touch Screen) firmware. This incompatibility prevents proper operation and is typically triggered after a QTS firmware update without a corresponding SRB update. To resolve this, ensure both SRB and QTS firmware versions are synchronized and up to date, often requiring a full system firmware flash.
Technical Details
Repair Steps:
- Power Cycle the Oven: As a first step, power cycle the MERRYCHEF eikon e1s unit. Turn off the main power switch, wait at least 30 seconds, then turn it back on. This might clear a transient communication error, though a full firmware mismatch usually persists.
- Identify Current Firmware Versions: Access the service menu (refer to your eikon e1s service manual for the exact procedure) to identify the currently installed firmware versions for both the QTS and the SRB. Note these versions down.
- Obtain Correct Firmware: Contact Merrychef Technical Support or your authorized service provider to obtain the latest compatible firmware package for your specific eikon e1s model. Ensure you request the full package that includes updates for both the QTS and SRB to avoid future conflicts.
- Perform Firmware Update: Following the instructions provided with the firmware package, carefully perform a full system firmware update. This process typically involves using a USB drive and accessing a specific update utility within the service menu. It is crucial to update both the QTS and SRB components.
- Verify Firmware Consistency: After the update, power cycle the oven again and re-enter the service menu. Verify that both the QTS and SRB are now running compatible and the latest recommended firmware versions. The E 110 error should no longer be present.
- Test Oven Functionality: Once the error is cleared, thoroughly test all oven functions, including heating elements, microwave, fan, and control responsiveness, to ensure full operational recovery.
Common Questions:
Q: What are SRB and QTS in a Merrychef eikon e1s oven?
A: The SRB (Smart Remote Board) is a critical internal control board that manages various oven functions, while the QTS (Quick Touch Screen) is the user interface and main control panel. They must run compatible firmware for the oven to operate correctly.
Q: Why did this firmware conflict happen?
A: This error commonly occurs when only one component (e.g., the QTS) receives a firmware update, but its corresponding board (the SRB) is not updated to a compatible version. It can also happen if a partial or incorrect firmware package was installed.
Q: Can I fix the E 110 error myself or do I need a technician?
A: While a power cycle can be attempted, resolving an E 110 error typically requires accessing the service menu and performing a firmware update, which carries risks if not done correctly. It is highly recommended to contact an authorized Merrychef technician or service provider to ensure the correct firmware is installed safely.
When to call a technician
For this error, we recommend calling a certified technician. Do not continue operation or attempt repair yourself.
- Equipment shows a critical or stop-operation fault.
- You smell gas, burning, or see smoke or sparks.
- Error returns after following the steps above.
- You are not trained to work on this equipment.
- Warranty or safety could be affected by DIY repair.