Error Code
medium
Hobart AM16 – Not Dispensing Chemicals
On your HOBART AM16 DISHWASHERS unit, chemicals not dispensing typically indicates issues…
Hobart AM16 - Error 059: Cloud Connection Not Available
Caution / Monitor Closely
Warning: The information provided here is for educational purposes only.
Working with commercial kitchen equipment involves high voltage, gas, and high temperatures.
We strongly recommend contacting a certified service technician for any repairs.
We are not responsible for any damage or injuries resulting from DIY repair attempts.
This information is provided 'as is' without any guarantees of completeness or accuracy.
TLDR
On your AM16 DISHWASHERS unit, error code 059 indicates that while the WiFi is connected, data transmission to the Hobart Smart Connect cloud services is failing. This prevents remote monitoring and data logging. Begin troubleshooting by confirming the dishwasher's network configuration and verifying external server connectivity.
Technical Details
Repair Steps:
- Verify Network Connectivity: Ensure the dishwasher’s network connection is stable. Check the network cable (if wired) or Wi-Fi signal strength. Confirm that other devices on the same network segment can access the internet.
- Check Network Configuration: Access the dishwasher’s network settings via the control panel or Smart Connect app. Confirm that the IP address, subnet mask, gateway, and DNS server settings are correct for your facility’s network. Static IP configurations should be verified.
- Firewall and Proxy Settings Review: Your facility’s network firewall or proxy server might be blocking outgoing connections to the Hobart cloud servers. Consult your IT department to ensure that the necessary ports (typically HTTPS/443) and domains (e.g., Hobart cloud services) are whitelisted.
- Restart Network Equipment and Dishwasher: Power cycle the network router, switch, or access point connected to the dishwasher. Then, perform a full power cycle of the HOBART AM16 DISHWASHERS unit itself. This can often resolve temporary communication glitches.
- Confirm Smart Connect Account and Permissions: Log in to your Hobart Smart Connect account (web portal or app) on a separate device. Verify that the dishwasher is correctly registered and that your account has the necessary permissions for data upload.
- Test External Cloud Service Access: If possible, use a device on the same network as the dishwasher to attempt accessing known external web services (e.g., Google, Hobart’s main website) to confirm general outbound internet access.
- Contact HOBART Technical Support: If all local network and device checks fail, gather your network configuration details and device logs, then contact HOBART technical support. There may be an issue with the cloud service, device firmware, or an internal network module requiring specialized assistance.
Common Questions:
Q: What does “Cloud connection not available” (Error 059) signify on my HOBART AM16 DISHWASHERS?
A: This error indicates that while your dishwasher is connected to your local WiFi or wired network, it cannot establish a connection or send operational data to the Hobart Smart Connect cloud servers. This typically impacts remote monitoring and data logging features.
Q: Can my HOBART AM16 DISHWASHERS still operate normally with Error 059?
A: Yes, in most cases, the core dishwashing functions of your AM16 unit will continue to operate without interruption. The error specifically pertains to the Smart Connect cloud data transmission, not the wash cycle functionality.
Q: I’ve checked my network, and it seems fine. What else could cause Error 059?
A: Even if your local network appears operational, the issue could stem from specific firewall rules blocking outbound connections to Hobart’s cloud servers, incorrect DNS settings preventing hostname resolution, or a temporary outage with the Hobart Smart Connect cloud service itself. Verify ports and domain whitelisting with your IT team, and contact Hobart support if issues persist.
When to call a technician
Consider calling a certified technician if:
- The error keeps coming back after you've tried the steps above.
- You're not comfortable doing the checks or repairs yourself.
- You notice unusual noise, smell, or behaviour.
- Equipment is under warranty and you want official service.
- You need the unit back in service quickly with minimal downtime.