Hobart LXn/LXGn - Error 059: Cloud Connection Not Available

ℹ️ Warning / Can Continue
Warning: The information provided here is for educational purposes only. Working with commercial kitchen equipment involves high voltage, gas, and high temperatures. We strongly recommend contacting a certified service technician for any repairs. We are not responsible for any damage or injuries resulting from DIY repair attempts. This information is provided 'as is' without any guarantees of completeness or accuracy.

TLDR

On your HOBART LXn/LXGn SERIES DISHWASHERS unit, error code 059 indicates that while WiFi is connected, data transmission to the cloud is failing. This prevents Smart Connect app features from fully functioning. Begin by verifying your network's internet access and router configuration, then check the dishwasher's network settings.

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Technical Details

Repair Steps:

  1. Verify Network Internet Access: Ensure that the Wi-Fi network the HOBART LXn/LXGn is connected to has active internet connectivity. Test by connecting another device (e.g., a smartphone or laptop) to the same Wi-Fi network and browsing a website.
  2. Check Dishwasher Network Configuration: Access the network settings on your HOBART LXn/LXGn dishwasher’s control panel. Verify that the IP address, subnet mask, gateway, and DNS server settings are correct for your network. If using static IP, double-check all entries. If using DHCP, ensure the dishwasher received a valid IP.
  3. Review Router/Firewall Settings: Network firewalls or router settings can block outbound connections. Ensure that no rules are preventing the dishwasher from communicating with external cloud servers. The Smart Connect system typically requires outbound access over standard ports (e.g., HTTPS port 443). Consult your network administrator or router manual.
  4. Restart Network Equipment: Power cycle your network router and any Wi-Fi access points or switches. Unplug them for 30 seconds, then plug them back in and wait for them to fully reboot before checking the dishwasher.
  5. Restart the Dishwasher: Turn off the HOBART LXn/LXGn dishwasher completely and then power it back on. This can sometimes resolve temporary communication glitches.
  6. Check Smart Connect App and FAQs: As the error suggests, open the Smart Connect app, tap on “HELP,” and refer to the troubleshooting section in the FAQs for specific guidance related to cloud connectivity. Ensure the app itself is up to date.
  7. Confirm Cloud Service Status: Occasionally, the issue might be with the cloud service itself. Check the Hobart Smart Connect portal or contact Hobart technical support to see if there are any known service outages.
  8. Contact Hobart Technical Support: If all troubleshooting steps have been exhausted and the error persists, gather all relevant network information (IP settings, router model, firewall rules) and contact Hobart authorized service for further assistance.

Common Questions:

Q: Why is my Hobart LXn/LXGn connected to WiFi but not sending data to the cloud?

A: This often points to network configuration issues beyond basic connectivity, such as restrictive firewall rules, incorrect DNS settings, or problems with the cloud service’s reachability. Ensure outbound internet access is not blocked for the dishwasher.

Q: Can I still use my HOBART LXn/LXGn dishwasher with error 059?

A: Yes, error code 059 specifically relates to cloud communication and telemetry data transmission. It will not affect the core washing functions or operational safety of your HOBART LXn/LXGn dishwasher, allowing you to continue normal operations.

Q: What network ports does the Hobart Smart Connect system use for cloud communication?

A: While specific requirements can vary, cloud communication typically relies on standard outbound secure ports, most commonly HTTPS (port 443). For precise network configuration requirements and any other necessary ports, it’s best to consult your HOBART LXn/LXGn dishwasher’s technical manual or Hobart technical support.

When to call a technician

Consider calling a certified technician if:

  • The error keeps coming back after you've tried the steps above.
  • You're not comfortable doing the checks or repairs yourself.
  • You notice unusual noise, smell, or behaviour.
  • Equipment is under warranty and you want official service.
  • You need the unit back in service quickly with minimal downtime.

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