Error Code
medium
Merrychef e1s – Error 98: Incomplete Cleaning Cycle
On your eikon e1s unit, error code 98 indicates an incomplete cleaning…
Merrychef e1s - Error E 116: Heater Off On Request
Critical / Stop Operation
Warning: The information provided here is for educational purposes only.
Working with commercial kitchen equipment involves high voltage, gas, and high temperatures.
We strongly recommend contacting a certified service technician for any repairs.
We are not responsible for any damage or injuries resulting from DIY repair attempts.
This information is provided 'as is' without any guarantees of completeness or accuracy.
TLDR
On your eikon e1s unit, error E 116 indicates the oven cavity is failing to reach its target temperature, specifically 100°C within 30 minutes. This is most commonly caused by a defective heater element, preventing proper cooking operation. Immediate action involves checking the heater element's continuity and the associated control circuitry.
Technical Details
Repair Steps:
- Ensure Safety First: Always disconnect the unit from its main power supply before performing any inspection or service to prevent electrical shock.
- Verify Power Supply and Breaker: Check the circuit breaker supplying power to the Merrychef eikon e1s unit. Ensure it hasn’t tripped and that the unit is receiving adequate power.
- Visually Inspect the Heater Element: Access the oven cavity heater element (typically located behind protective panels). Look for obvious signs of damage such as breaks, burns, or severe corrosion on the element itself or its terminals.
- Test Heater Element Continuity: Using a multimeter set to ohms, test the resistance across the terminals of the heater element. A healthy element will show a specific resistance value (refer to the Merrychef service manual for the exact specification), while an open circuit (OL or infinity) indicates a failed element.
- Check the Solid State Relay (SSR) / Contactor: The heater element is typically controlled by an SSR (Solid State Relay) in these units. With power off, check the continuity across the load terminals of the SSR. Then, apply appropriate control voltage (usually low DC voltage from the control board) to the control terminals (input side) and verify that the load contacts close (show continuity). A faulty SSR can prevent power from reaching the element.
- Examine Wiring and Connections: Thoroughly inspect all wiring connecting the main control board, the SSR, and the heater element. Look for loose connections, frayed wires, or signs of overheating and burning at the terminals. Repair or replace any damaged wiring.
- Verify Cavity Temperature Sensor (NTC): While less common for E 116, a malfunctioning cavity temperature sensor (NTC) could potentially misreport the internal temperature, causing the system to believe there’s no heat rise. Test the NTC sensor’s resistance against a temperature-resistance chart from the service manual.
- Assess Main Control Board Output: If the heater element, SSR, and wiring are confirmed good, the issue might lie with the main control board failing to send the activation signal or power to the SSR. This requires advanced diagnostics and often board replacement by a qualified technician.
- Reset the Oven: After addressing any found issues, restore power to the unit. The error message should clear. If it persists, perform a soft reset or follow specific error clearing procedures outlined in the Merrychef service manual.
Common Questions:
Q: What does error code E 116 signify on a Merrychef eikon e1s?
A: Error E 116 indicates that the oven cavity failed to reach 100°C within the expected 30-minute timeframe, typically due to a problem with the heating system’s ability to generate sufficient heat.
Q: Is it safe to operate the eikon e1s with an E 116 error?
A: No, it is not recommended. The oven’s primary heating function is compromised, which can lead to undercooked food, inconsistent results, and potential damage to other components if the root cause is ignored.
Q: What are the primary components to check when troubleshooting E 116?
A: The main components to inspect include the oven’s heater element for continuity, the solid-state relay (SSR) that controls the heater’s power, and all associated wiring connections for integrity and proper contact.
When to call a technician
For this error, we recommend calling a certified technician. Do not continue operation or attempt repair yourself.
- Equipment shows a critical or stop-operation fault.
- You smell gas, burning, or see smoke or sparks.
- Error returns after following the steps above.
- You are not trained to work on this equipment.
- Warranty or safety could be affected by DIY repair.