Error Code
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Unox BAKERLUX SHOP.Pro – Contactors are Chattering
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Unox BAKERLUX SHOP.Pro - Error E10: DNS Missing
Caution / Monitor Closely
Warning: The information provided here is for educational purposes only.
Working with commercial kitchen equipment involves high voltage, gas, and high temperatures.
We strongly recommend contacting a certified service technician for any repairs.
We are not responsible for any damage or injuries resulting from DIY repair attempts.
This information is provided 'as is' without any guarantees of completeness or accuracy.
TLDR
On your BAKERLUX SHOP.Pro unit, error code E10 signifies that the Domain Name System (DNS) server addresses are not configured. This typically occurs when the oven's network mode is set to static IP (DHCP OFF) but the necessary DNS server details were not manually entered. Without proper DNS, network services like cloud connectivity or software updates may not function.
Technical Details
Repair Steps:
- Access Network Settings: Navigate to your UNOX BAKERLUX SHOP.Pro’s control panel and locate the network settings menu. This is usually under the “Settings” or “Connectivity” section.
- Verify DHCP Mode: Check if the oven’s network configuration is set to DHCP (Automatic) or Static IP (Manual). If it’s set to Static IP, proceed to the next step. If it’s set to DHCP, ensure your network’s DHCP server is functioning correctly and providing DNS information. You may try switching to DHCP temporarily to see if the error clears.
- Manually Enter DNS Addresses (If Static IP): If you are using a Static IP configuration, manually enter the primary and secondary DNS server addresses provided by your network administrator or ISP. Common public DNS servers include Google’s (8.8.8.8 and 8.8.4.4) or Cloudflare’s (1.1.1.1 and 1.0.0.1), but it’s best to use your local network’s specific DNS.
- Check Network Cable and Connection: Ensure the Ethernet cable connected to the oven is securely plugged in at both ends (oven and network switch/router). Verify that the network port on the oven is active and showing link lights if available.
- Restart the Oven and Network Equipment: Power cycle the UNOX BAKERLUX SHOP.Pro unit by turning it off, waiting 30 seconds, and then turning it back on. Also, consider restarting your network router or switch.
- Consult Network Administrator: If the issue persists after verifying settings and connections, consult your IT or network administrator. They can verify network settings, firewall rules, and ensure the oven has proper access to DNS servers on your network.
- Update Firmware: Ensure your oven’s firmware is up to date. Sometimes, network connectivity issues can be resolved with a firmware update.
Common Questions:
Q: What does error code E10 signify on my UNOX BAKERLUX SHOP.Pro?
A: Error code E10 indicates that the Domain Name System (DNS) server addresses are missing from your UNOX BAKERLUX SHOP.Pro oven’s network configuration, typically when it’s set to use a static IP address.
Q: How do I access network settings on a UNOX BAKERLUX SHOP.Pro?
A: You can usually access network settings via the oven’s touchscreen control panel. Look for an icon or menu option labeled “Settings,” “Connectivity,” or a similar network-related section.
Q: Can my UNOX BAKERLUX SHOP.Pro operate without DNS?
A: Yes, the oven can still perform its primary cooking functions. However, network-dependent features like cloud connectivity, remote monitoring, software updates, and integration with external systems will not function correctly or at all without proper DNS configuration.
When to call a technician
Consider calling a certified technician if:
- The error keeps coming back after you've tried the steps above.
- You're not comfortable doing the checks or repairs yourself.
- You notice unusual noise, smell, or behaviour.
- Equipment is under warranty and you want official service.
- You need the unit back in service quickly with minimal downtime.